Insurance Insights
February 20-26, 2017
Consumer services recovers over $3.1M for Arkansans
By Allen Kerr
This week I am proud to write about the great work that is continually delivered by one of our divisions that is on the front line protecting Arkansas insurance consumers.
The Consumer Services Division at AID is comprised of a dozen professionals who assist insurance consumers with complaints and inquiries regarding insurance companies, producers, and adjusters. The division investigates all complaints, working with the insurance company and the consumer to determine the appropriate course of action. Our CSD team travels statewide to provide educational information and materials and, in the event of significant storm damage, travels to damaged areas to assist homeowners with filing claims and procuring emergency living expenses.
I am proud to report that in 2016, CSD recovered $3,115,591 for Arkansans—the second straight year exceeding $3 million during my term. The women and men working in Consumer Services received 2,473 consumer complaints last year, and closed 2,231 cases. Recoveries are dollar amounts recovered for Arkansas consumers by CSD in excess of the amounts initially offered by insurance companies.
Consumer protection is a pillar of the work we do at the Arkansas Insurance Department. I am proud of the hard work by our professional staff in our Consumer Services Division who work on behalf of hardworking Arkansans everyday.
If you ever need assistance with an insurance company about your coverage, please do not hesitate to contact our Consumer Services Division at 800-852-5494. You may also file a consumer complaint online by visiting http://insurance.arkansas.gov/csd-complaint.htm.
It is my pleasure to continue to serve you as your Insurance Commissioner. For more information on the Arkansas Insurance Department, please visit http://insurance.arkansas.gov, follow us on Twitter at http://twitter.com/ARInsuranceDept and Facebook at http://www.facebook.com/ArkansasInsuranceDepartment.
Allen Kerr was appointed Arkansas Insurance Commissioner on Jan. 13, 2016, by Governor Asa Hutchinson.
